JOB TITLE: Case Management Officer - Debt Recovery
LOCATION: Boston, Horncastle or Spalding
SALARY: £23,150 - £23,580 per annum
We are recruiting to our Revenues & Benefits Service, PSPS are on the lookout for enthusiastic team players, who can bring existing skills to our team!
Due to recent changes within the Revenues & Benefits service, we are excited to be offering an opportunity for a permanent full-time role within the Debt Recovery team.
As a Case Management Officer within the Debt Recovery team, you would play a key role in our service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates on behalf of our client councils.
The successful candidate would be part of a team whose main focus is maximising collection of both Council Tax and Business Rates whilst supporting our customers who may need additional advice and guidance to resolve their outstanding debts and maximise their income.
Typical duties include:
* Accurate and timely updating of customer records.
* Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions.
* Negotiate payment arrangements to maximise recovery and minimise ongoing, escalating debt.
* Provide support to individuals to seek appropriate advice and guidance where a possible vulnerability is recognised.
The successful candidate will have:
* Previous customer service experience
* GCSE level C/4 or above in English and Maths
* Awareness of Council Tax, Business Rates, Housing Benefit / Council Tax Support
* A flexible approach to accommodate changing priorities
We offer great benefits including:
* Local Government Pension Scheme, 23.1% employer contribution
* 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
* Get your birthday off*
* Agile working policy - Minimum of 2 days working in the office per week
* Employee Assistance Programme
* Employee Benefits Platform including retail, holiday, and leisure discounts
* Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
* We support your career development
*A qualifying period will need to be completed to obtain these benefits
ABOUT US:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.
We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.
If you are interested in having a confidential conversation about the role, please contact Rebecca Walmsley, Debt Recovery Team Leader, at Rebecca.walmsley@pspsl.co.uk or 01507 613330
PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.
PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Job Types: Full-time, Permanent
Pay: £23,150.00-£23,580.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Gym membership
* Health & wellbeing programme
* Store discount
* Transport links
* Work from home
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Spalding
Application deadline: 24/11/2024
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