Division / Department - Criminal Justice
Grade - Grade F
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £29,606 - £34,000
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
In this role you will be responsible for:
1. The day to day workload allocation to the team and the planning, monitoring and direction of team activities in a way which promotes victim cope and recovery phases and assists with case progression if appropriate.
2. Joint responsibility for the recruitment and development of the Unit’s paid staff and volunteer cohort.
3. The day to day supervision and line management of Caseworkers and Victim Liaison Co-ordinator, to provide advice and expertise ensuring the effective resolution of queries.
4. Regularly arranging and chairing team meetings with team members to ensure that messages are disseminated to and from the team as appropriate.
5. Contributing to the development of processes which enhance victim and witness contact, ensure safeguarding oversight, attendance at court and confidence in the criminal justice system.
6. Monitoring, managing and delivering high level performance of both the team and individuals against agreed service level agreements.
7. Delivering training to new members of staff and being a point of contact for support and advice for victim support related queries.
8. Building and maintaining relationships with key colleagues, stakeholders and partner agencies.
9. Supporting the Victim Liaison Co-ordinator with volunteer recruitment and delivering initial training.
10. Deputising for the Victim Care Improvement Advisor when required.
11. Attending internal and external meetings, representing the Victim and Witness Unit.
12. Maintaining an understanding of relevant Force wide policies and procedures.
13. Identifying opportunities for improvements both within the team and end to end service with partner agencies.
14. Fielding public enquiries or complaints that cannot be resolved by Caseworkers or Volunteers.
15. Managing any breaches of GDPR.
16. Undertaking other duties appropriate to the grade and character of work as may be reasonably required.
Skills & Experience
• Obtained A-C grades GCSEs English and Mathematics or equivalent qualification or experience
• Experience of leading and supervising a team, ensuring high morale and looking after the well-being of a team
• Experience of being responsible for achieving and maintaining team performance levels
• Ability to produce comprehensive reports in line with performance measures
• Ability to prioritise and manage your own workload and that of the teams
• Experience of decision making and risk management
• Strong interpersonal skills and customer service approach
• Excellent verbal and written communication
• Ability to maintain professional knowledge and expertise
• The post holder will be required to be vetted for security clearance
• The post holder will be required to undertake training in the use of secure communications systems
• Will involve some travel
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We take pride in looking after our people and offer a variety of benefits:
1. Career progression
2. Contributory pension scheme (LGPS)
3. Generous annual leave allowance
4. Discounts for everyday spend
5. On-site gyms and a range of sports clubs
6. Generous and supportive parental leave
7. Financial and mental wellbeing guidance and support
8. Discounted contributory healthcare scheme
Further Information
If you have any questions please contact beata.szczurowska@surrey.police.uk
Diversity Statement
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace. We strive to ensure that how we deliver our services and recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues. We are committed to being an anti-racist police service. We promise to challenge injustice and ensure fairness.
Additional Information
Following submission of your application you will receive a confirmation email. Occasionally emails from this address can fall into spam/junk folders. This post is being advertised in parallel with Force redeployment processes.
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