Job Specification: Customer Service Support
Role Overview:Our client is seeking a dedicated Customer Service Support professional to enhance its internal sales office. The ideal candidate will be detail-oriented and committed to improving customer satisfaction.
Key Duties:
* Oversee SIM renewal and maintenance contract logs, ensuring timely updates and accurate invoicing.
* Proactively contact customers to secure purchase orders for new periods.
* Efficiently input and process sales orders and invoices in Sage, ensuring smooth order management.
* Maintain accurate records in Salesforce, SAGE, and Pulse Portal, including market and customer information.
* Provide exceptional support to customer inquiries via phone and email while demonstrating a strong customer service ethic.
Key Competencies/Skills:
* Minimum of 2 years in account assistance or purchase ledger required.
* Exceptional verbal and written communication skills, capable of interacting with all organizational levels.
* Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
* Computer literate, proficient in Microsoft Office (especially Excel), and experienced with Sage.
Conditions:
1. Reporting to: Customer Experience Manager
2. Hours: 37.5 hours/wee...