Porsche Retail Group have an excellent opportunity for a Workshop Controller to work for one of the world’s most iconic brands and join the prestigious Porsche Centre West London. This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.
Please note: To be considered for this role, you must hold a full UK driving licence.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As a Workshop Controller you will effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations, through teamwork, ensuring that commercial and operational requirements are considered at all times. Responsibilities include to:
1. Ensure that all service customers’ requirements are dealt with in the most efficient manner, taking account of time scales and costs
2. Effectively manage workshop, ensuring that Technicians are fully utilised
3. Maximise sold hours in accordance with company targets
4. Be responsible for work experience placement students and apprentice training and supervision
5. Ensure that Technicians are conversant with service and workshop bulletins
6. Update Technicians with appropriate Company information, i.e. policies, announcements etc
7. Maintain a tight control of warranty administration
8. Ensure all work is costed as appropriate
9. Carry out accurate invoicing
10. Understand and promote the ISO quality policy and implement the requirements of the documented quality system
11. Be aware of and promote the Company Health & Safety Policy as it relates to fellow employees, customers and visitors, ensuring the maintenance of tidy and efficient work areas
12. Liaise with Service Advisors and Parts Department regarding workshop loading, special orders and requested completion times
Core Accountabilities as Workshop Controller
13. To understand and assist in the delivery of Business Strategy and Objectives
14. Deliver an agreed level of service to the Internal and External Customer, Business Partners and External Suppliers
15. Take ownership for personal development needs in anticipation of Business requirements
16. Lead and motivate the team, creating the right environment to ensure that team and individual development takes place
17. Ensure the appropriate level of management control and system exploitation is applied to all relevant systems
18. Adhere to company policies and procedures at all times
About you
To be successful for the role of Workshop Controller you must have / be:
19. A strong knowledge of vehicle technology
20. Previous experience in a similar environment
21. The ability to manage a team of 10 technicians
22. Excellent communication and liaison skills
About the rewards
For the role of Workshop Controller, the weekly working hours are 46.25, commencing at 8.00am and finishing at 6.00pm, Monday to Friday and 1 in 4 Saturday’s commencing at 8.00am and finishing at 1.00pm.
There is a basic salary on offer of up to £40,000 per annum, depending on experience, with a bonus of circa £13,000+. You will also receive a fantastic benefits package, including:
23. 25 days holiday per year plus bank holidays
24. Private Medical
25. Company funded VW Vehicle
26. DC Pension Scheme
27. Life Assurance
28. Staff preferential rates