We are currently looking for a Customer Service Account Handler on behalf of our client who operates on a global basis within the industrial manufacturing industry. The role will take a hands-on approach with clientele relationship duties alongside managing bulk order volumes & vendor responsibilities. This position is suitable for someone with extensive experience within the industry.
Client Details
The client we are representing is a large-scale & reputable manufacturer that operates alongside a number of subsidiaries across the UK & Europe, supplying directly to numerous third-party handlers as well as large household-name brands.
Description
Key responsibilities will consist of:
* Build and maintain strong relationships with decision-makers at all levels, including C-suite executives.
* Conduct detailed needs analyses to understand customer pain points and align solutions accordingly.
* Deliver engaging product demonstrations and presentations to showcase software capabilities.
* Negotiate contracts and close deals to meet or exceed revenue targets.
* Collaborate with internal teams, including customer support and product development, to ensure a seamless client experience.
* Onboard new accounts, identifying opportunities for upselling and cross-selling.
* Qualify opportunities and schedule appointments for the External Sales team.
* Identify opportunities for introducing new products to drive revenue.
* Share best practices with the team and contribute to overall performance improvement.
Profile
The successful candidate will possess:
* Experience within the industrial manufacturing field and/or account management.
* CRM relationship software experience.
* SAP experience if necessary.
* Ability to collaborate and communicate with numerous external and internal stakeholders.
* Strong presentation and communication skills.
* An energetic and positive attitude towards work.
* A strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Organised and numerate with an eye for detail.
Job Offer
* Hybrid working with travel and fuel allowances.
* Basic starting salary of £30k.
* Flexitime available.
* Statutory benefits including pension and death in service allowances.
* 28 days annual leave, including bank holidays.
* Opportunity to progress through the company.
* Equipment and setup provided for working from home requirements.
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