18 Recruitment are looking for a Senior Resident Liaison Officer for their social housing clients in the Midlands. Role will be based in Oldbury but will be working across a number of contracts/projects across Birmingham & Coventry. As this is a senior position you will also be overseeing 2 RLO's, carrying out 1-1's and providing general support to the team. Responsibilities To provide information and support for tenants whose homes are affected by major works. Dealing with windows and doors and external decoration upgrades. Managing Team of RLOs To be the first point of contact between our teams and the residents To ensure the residents are informed at all stages of the works due to take place in their homes. Deal with customer complaints etc and provide support to vulnerable residents. Requirements Proven experience in liaison and management roles Proficiency in IT, particularly Microsoft Teams Strong analytical skills with the ability to interpret data effectively. Excellent verbal and written communication skills, with the ability to engage with diverse audiences. Strong organisational skills with attention to detail. Ability to work collaboratively within a team while also being self-motivated. Driving License to get between sites CSCS Permanent position working Monday - Friday 8am - 5pm Salary is dependant on experience