Position Overview:We are seeking a proactive and customer-focused individual to join our housing team as the first point of contact. This role involves delivering exceptional service while managing a range of housing inquiries.
Key Responsibilities:
1. Customer Service: Provide a high standard of service at the housing reception, assisting customers with form completion, correspondence, and inquiries related to maintenance, repairs, rent arrears, homelessness, and housing advice.
2. Reception Duties: Oversee all reception services, including cash handling, and liaise effectively with various internal and external departments.
3. Maintenance Coordination: Follow up on maintenance requests, collaborating with Building Maintenance and external contractors to prioritise and track repairs in line with council policies.
4. Data Management: Input and update information in housing and financial IT systems, ensuring accurate processing of applications, repair requests, and other essential data.
5. Mail Handling: Receive, open, and distribute all incoming mail, logging correspondence in the corporate CRM system, and performing clerical tasks such as filing and photocopying.
6. Supply Management: Process supply requests for housing offices and resident organisa...