Job Responsibilities
* Coordinate the team to deliver an easy shopping experience in the community.
* Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety.
* Act as the go-to person for operational queries in the absence of the Store Manager.
* Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
* Maintain the store's cleanliness, tidiness, and presentation.
* Prioritize replenishing products important to customers.
* Ensure point of sale and shelf labels are accurate and visually appealing.
* Take immediate action on overcharges and prevent recurrence.
* Manage queues proactively to enhance the shopping experience.
* Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
* Be knowledgeable about the store, lead improvements, and deliver practical actions.
* Follow health and safety routines, ensuring colleagues do the same.
* Communicate effectively with the team, keeping them informed.
* Share ideas to simplify operations with the Store Manager.
* Put the customer first in all actions.
* Resolve customer queries promptly and courteously.
* Adjust service to meet individual customer needs.
* Recognize and celebrate colleagues providing excellent service.
* Identify and help remove obstacles to delivering great service.
* Resolve colleague queries or escalate to the Store Manager as needed.
* Ensure appropriate staffing, covering short-term absences proactively.
* Act as a Keyholder, attending alarm call outs to ensure store safety and security.
* Monitor and act on internal communications promptly.
* Coordinate colleagues to meet customer needs and store operations, reporting issues to the Store Manager.
* Balance time between service and replenishment areas.
* Support the Store Manager in managing store absence, conducting return-to-work interviews, and reporting absences.
* Build relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities.
Minimum Requirements
The role requires the ability to model excellent customer service, build strong relationships, communicate clearly, lead confidently, adapt flexibly, motivate others, and seek continuous improvement. Commitment to One Stop’s core purpose and values is essential.
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