Job Description - Housing Manager (242105)
Description
Permanent, Full time (37.5 hours per week)
Salary Circa £32,000 per annum, negotiable dependent on skills and experience, plus great benefits including Health cash plan!
Home, a place where you belong
This is a great opportunity for a Housing Manager to join Home Groups awesome housing team in the Central Region covering the Essex area. As our Housing Manager, you’ll be the face-to-face customer support to our communities on your patch. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for neighbourhood management, including managing anti-social behaviour and supporting our customers through some difficult times. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.
Typical day as a Housing Manager: Communities
* You’ll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in the Central Region and Essex and decide on the necessary course of action.
* You will develop and maintain a community patch plan in collaboration with our customers and external stakeholders.
* You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Patch Inspections, Anti-social behaviour management, statutory compliance visits, rent arrears visits and viewings/sign-ups for new customers.
* You’ll progress legal paperwork such as Notices of Seeking Possession and prepare witness statements for anti-social behaviour cases at court.
* Represent Home Group at Court on cases on your patch
* You will also have involvement across our other housing management functions.
You have
* You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.
* You’ll have an understanding of housing management, housing law and customer service.
* You are fully competent in IT and can learn new systems quickly.
* You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.
* Passionate about delivering excellent customer service and have a genuine desire to help your customers.
* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
* Confident working with external partners and stakeholders such as local authorities.
Job details
* Hybrid working which involves working from home, in the community or your nearest local office.
* You'll manage your own diary and be accountable for achieving KPI’s.
* You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!
* You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* Generous pension scheme with life insurance of 3 x salary
* Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
* Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
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