The Workplace Services Team are seeking an FM Operations Manager to lead the delivery of customer focused workplace services across the University of Cambridge.
This role has a key day-to-day interface with all key stakeholders within the University.
The main duties of the role include:
* Lead customer focused delivery of FM services
* Develop and implement workplace strategies
* Act as the primary interface with Estates Division functions such as Asset Management, Building Surveying, Statutory Compliance, Health & Safety, Programme Delivery, and Sustainability
* Drive FM performance through SLAs and KPIs
* Deliver high standards of statutory compliance and health & safety performance
* Budget management
* Providing technical and FM guidance
* Contract management and service delivery of key Soft FM contracts including cleaning, waste services, and pest control
* Management of the Reprographics service, AV service, Messenger service, and Central Stores function
* Management of 80 centrally booked lecture theatres and examination rooms
This role sits within the Estates Operations Team which is part of the wider Estates Division.
The Estates Operations section is responsible for the maintenance and operation of the University's operational and non-operational estate. The Operational Estate comprises some 370 teaching, academic, and research buildings with a total footprint of 723,000 square metres and an insurance value in excess of £3.4bn. The Non-Operational Estate comprises more than 1000 investment, support, and residential properties and the University Farm. The annual estate running costs exceed £50m.
About You
You will be able to demonstrate leadership experience in FM and Workplace Services within large and complex buildings. You will also show a real passion for delivering customer focused services and understand the importance of the customer journey within a building.
For this role, you will need to be an excellent communicator, who has the ability to show strong leadership and work within a team to deliver a high standard of service.
Qualifications
Qualified to Degree Level or Level 7 Business or Management qualification. Recognised health & safety qualification such as IOSH or NEBOSH. Chartered Membership of an appropriate professional body (e.g. RICS, CIBSE, IWFM, IAM, CMI).
If you have any questions about this vacancy or the application process, please email Estates Division at EDR@admin.cam.ac.uk.
Please quote reference BA43966 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity, and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
#J-18808-Ljbffr