Summary
Marysville Medical Practice is seeking an apprentice to join the team as a Medical Receptionist Apprentice. You will provide administrative support and be the first point of contact for patients and act as a focal point of communication between patients, doctors, the Primary care Team and the administration staff.
Wage
£12,480 a year
Training course
Business administrator (level 3)
Hours
Monday – Friday 8.30 – 6.00 (this will be on a weekly rota with the other members of the reception team ). A total of 37.5 hours per week
37 hours 30 minutes a week
Possible start date
Friday 28 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties include:
* Receive and make calls as required. Divert calls and take accurate messages as required.
* Ensure efficiency of the appointment system and monitor the flow of patients into consulting rooms.
* Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
* Advise patients of relevant charges for private medical services, accept payment and issue receipts for same.
* Respond to all requests for assistance from patients and other visitors.
* Ensure all lab results have been assigned to the correct clinicians.
* Ensure all requests for prescriptions are directed to our Patient Ordering Direct (POD) department.
* Ensure the daily post is opened, stamped and passed to relevant department.
* Become familiar with the appointment systems.
* Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records.
* Monitor effectiveness of the system and report any problems or variations required.
* Checking upcoming appointments to ensure they are booked in with correct clinician and length of time booked.
* Enter requests for home visits into EMIS computer system, stating time received and including all relevant information and, where necessary, refer to the duty doctor.
* Retrieve and re file records if require.
* Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order.
Where you’ll work
BROOK STREET
SHREWSBURY
SY3 7QR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SBC TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Level 3 Business Administrator
Our Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles. The Apprentices knowledge and competence are independently assessed in order to confirm the successful completion of the Apprenticeship.
Following enrollment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor as well as a programme of training devised by the employer.
The length of the programme will differ depending on experience, knowledge and skills development but the course should usually take 15 months.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Administrative skills
Other requirements
This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and Marysville Medical Practice to contact you in connection with your application. Your details will not be shared with third parties.