Resident Liaison Officer - Letchworth
£18.59 per hour Umbrella PAYE
4 month temp contract, with possibility of extension
Must have driving licence and access to own vehicle.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project across the Letchworth area. Based on site, you will be a vital link between the site team, residents, and clients. You will be working on a SHDF retrofit planned maintenance social housing project, so prior knowledge of this is required.
Responsibilities:
1. Keep residents informed about project progress, communicating updates and any alterations to the schedule.
2. Serve as the primary contact point, delivering a courteous and flexible service to both residents and site staff.
3. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
4. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency.
5. Ensure a seamless workflow with minimal disruption during the project.
6. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
7. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.
Qualifications:
1. Exceptional communication and people skills, with the ability to work collaboratively.
2. Previous experience as a Resident Liaison Officer (RLO) is desirable (6-12 months+).
3. Reliable, good timekeeping, and ability to work independently and as part of a team.
4. Ambitious, innovative, and self-motivated.
5. Good computer skills and knowledge of Microsoft Office.
6. Must have a driving license and access to a vehicle.
If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career, we'd love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer. #J-18808-Ljbffr