About the Job: The People Change Lead (2 Year FTC) is an individual contributor position. Working very closely with the VP, People, this hands-on role is a strategic and tactical role, accountable for the overall transformation and change landscape of the people function, as well as being responsible (either individually, or working through others) for the scoping through to the delivery and measurement of specific change initiatives on people change plan, as well as future activities that arise because of their delivery. Additionally, the role manages our benefits, and the change management initiatives linked to these. A primary objective of this role will be to work with the VP, People on scoping, scoping and implementing a new Human Resource Management platform (UKG ‘Ready’) into the business. This change programme is already underway; We are sunsetting 5 disparate, siloed systems (Cascade (HRIS), Job Adder (ATS), Skillsoft/Percipio (LMS), ClearReview (Performance Management systems) and Tempo (Time & Attendance system). The successful candidate will need to join the project as a lead role for the People function workstream lead, and help deliver the new HR system into the business. What will you do?: Overall Plan and Governance Working closely with the VP, People, identify the key change and transformation areas for the People function, arising from the overarching people plan and the relevant business’s strategic priorities, aggregating these into a change tracker (or team objectives) for the relevant performance year. Review and communicate to the team, through a ‘light-touch’ RAG status tracker, progress of our change and transformation plan, and any required corrective action to keep the plan on-track. Planning, Execution and Measurement For each change initiative (whether individual responsibility or initiatives requiring delivery through others), appropriately analyse and plan the scoping, delivery, execution and measurement of each requirement, to include but not limited to the below. NB. Depending on their scope and impact, not all change initiatives will require all of the below: o Tactical milestones of the initiative. o Stakeholders including RACI perspective. o Scope / complexity and interdependencies of the initiative, as well as any follow-on initiatives. o The extent of research and time required, building this into the planning to meet or exceed delivery timescales, allowing for unforeseen business requirements. o Devise appropriate measurements of success, including cost. Lead the execution of the change management activities, ensuring on time delivery and within budget. Measure impact, including costs. Coaching and mentoring staff through the change process, where required. Providing regular communication updates of change progress, internally to the People team, and the wider business (whether through email, workvivo, SLT, town halls or other channels as required). Where required, input or lead the development of training programs to help employees understand, adapt to change, or drive uptake of change. Evaluating the success of change management initiatives, including measurement (and cost) are documented / evaluated. Benefits Manage the benefits consolidation change initiative, cataloguing all the required details, benefit scope and provision, and coverage across all ESP territories. Proactively work with procurement, two months in advance, of a contract end date, to ensure timely contract renewals, catering for procurement workload. Catalogue any cost savings or coverage changes of benefit renewals in the consolidation tracker. Communicate scope or provider changes as necessary to impacted audience. Working with the VP People, identify coverage gaps in our benefits provision and / or suggestions on the sunsetting of under-utilised benefits as part of the on-going review process. From the consolidation exercise, working collaboratively with the Recruitment team, produce benefits guides per country that can be provided to candidates in the offer process, documenting their benefits and employee value proposition, ensuring conformity to brand guidelines. What will you bring to ESP? Solid understanding of organisational development and change theory & practice. Strong experience of change governance and implementation of HR information systems platforms and software. Desired experience of working with, or implementing, the UKG Ready Platform. Experience of working with the HRIS system Cascade. Strong understanding of how people travel through and experience the change process. Exceptional communication skills, both written and verbal, to clearly articulate change messages to a variety of audiences. Strong coaching and mentoring skills; Ability to influence others and move toward a common vision or goal. Excellent stakeholder management skills (‘Customer First’ and ‘White Glove’ mindset). Ability to operate individually and as part of a group; Self-starter and extremely proactive. Accustomed to and thrives in fast-paced and high change environments; Ability to shift and refocus constantly are key. Experienced working to tight and / or changing deadlines, with the ability to (re-) prioritise affectively and remaining calm under pressure. Passionately driven by change with an intense focus on planning and execution, delivering prior to or on deadlines, catering for unforeseen business requirements or asks; Persistency in the face of obstacles. Strong sense of self-governance. Excellent time management skills; Organizing multiple tasks and priorities simultaneously. Strong research, analytical and problem-solving skills to solve complex issues. Proficiency in Microsoft Excel, Word, and PowerPoint. If you are…. Motivated to develop your career in Human Resources, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary: We offer a competitive range based upon suitability or experience. (£48-50k) Benefits: Holiday Leave Pension Life Insurance Private Medical Perkbox discounts Car allowance Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer.