Greet patients and visitors to the practice. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. Ensure that patients without appointments but who need 'urgent consultations triaged appropriately. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets. Ensure computerised appointment system is up-to-date. Respond and/or redirect all patient and visitor requests accordingly. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Produce tokens and Right Hand Side for prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Ensure reception and waiting areas are kept neat and tidy Re-stocking of information leaflets as appropriate Answering incoming telephone calls, ensuring are redirected accordingly. Undertake administration tasks as needed and as allocated by Senior Care Navigator. Action start and end of day procedures ensure telephone software for out of hours information is activated appropriately and the correct message is playing at close of business each day and when the Practice closes for training. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).