Summary
An excellent opportunity for a customer service apprentice working for Bryson products, an established PPE company with over 50 years of experience in the construction sector. You will be part of a busy and energetic team, based in our Ipswich location.
Wage
£15,704 to £25,396.80 a year
Profit Share Pension Health Cash Plan
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 8am- 5pm (One hour unpaid lunch break daily)
40 hours a week
Start date
Tuesday 1 April 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Processing customer orders
* Tracking and processing new orders and refunds
* Responding to customer complaints
* Updating customer information in the company database
* Providing information about new and existing products and services
* Making sales and processing payments
* Performing administrative tasks as assigned by your Supervisor
Where you’ll work
17 Betts Avenue
Martlesham Business Park
Ipswich
IP5 3RH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SUFFOLK NEW COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The training will be done remotely via Suffolk New College's online learning platform
* It will take place every Wednesday between 9am and 5pm
Requirements
Essential qualifications
GCSE in:
* English (grade 04 or above)
* Maths (grade 04 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Team working
* Patience