Job Title: Helpdesk Manager
Location: Cambridge (hybrid- 1 day WFH a week)
Industry: Healthcare
Salary: £45,000-50,000 per annum (DOE)
I am teaming up with a Healthcare company based near Cambridge who are seeking an experienced and proactive Helpdesk Manager to join their team.
The Role:
As a Helpdesk Manager, you will be responsible for overseeing the IT support function, ensuring the efficient and effective resolution of technical issues for internal users. You will lead a team of helpdesk professionals, manage service requests, and drive continuous improvement to enhance user satisfaction. This role requires strong leadership, technical expertise, and a customer-focused approach.
Key Responsibilities:
1. Manage and lead the IT helpdesk team, providing guidance, support, and performance management.
2. Oversee the daily operations of the IT service desk, ensuring timely resolution of technical issues.
3. Develop and implement helpdesk policies, procedures, and best practices.
4. Monitor and analyse helpdesk performance metrics, reporting on trends and areas for improvement.
5. Act as an escalation point for complex technical issues and ensure their resolution.
6. Collaborate with other IT teams and departments to ensure seamless support services.
7. Maintain and improve IT service management proces...