Join to apply for the Customer Care Administrator role at XCT Corporation.
There is an exciting opportunity to join Bellway, one of the UKs largest house builders. Our Manchester Division located in Warrington is looking to recruit a Customer Care Administrator to join the Divisions Customer Care team.
The Role
This role reports to the Divisions Customer Care Manager.
Principal Accountabilities Of The Role Include
* Maintain and update the relevant Customer Care log/monitor.
* Provide administration support for the Department, such as handling and responding to all customer correspondence, collating site/sales paperwork, filing, etc.
* Assist in liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
* Liaise with Buying department regarding order materials as and when required.
* Follow up and audit trail for completion paperwork.
* Send welcome pack/letter following legal completion.
* Liaise with Site Managers to ensure that remedial works are completed within timescales.
* Update weekly reports and distribute to relevant personnel.
* Keep accurate records ensuring files are kept up-to-date.
Experience, Qualifications and Skills
* Experience of working as an Administrator in a fast-paced environment.
* Experience of working within the construction or house building sector is desirable.
Qualifications And Training
* GCSE Maths and English Grade 4+ (or equivalent).
Skills and Aptitude
* Effective listening skills.
* Ability to liaise with internal and external personnel.
* Good administration skills.
* Able to work to deadlines in a fast-paced environment.
* Ability to work on own initiative.
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
* Committed to diversity and inclusion.
The Role and Working Conditions
* Willing to be flexible in respect to day-to-day duties and hours worked.
* Ability to travel to all development sites, including the divisional office.
In Return We Can Offer You
* Competitive salary.
* Competitive annual bonus.
* Contributory pension scheme.
* 25 days holiday, plus bank holidays.
* Access to discounts and benefits portal.
* ShareSave Scheme.
* Cycle to Work Scheme.
* Life assurance.
* Holiday Purchase Scheme.
* Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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