Senior Administrator
Stoke - On - Trent
£25,000 - £30,000
Mon-Fri 9-5
Principal Duties:
* Maintain customer databases and respond to internal and external queries via phone and online.
* Support vehicle ordering for customers using the internal fleet management system.
* Ensure all orders comply with policies and procedures, providing accurate information to customers and operatives.
* Complete all relevant paperwork to a high standard.
* Report, investigate, and chase delivery issues and returns.
* Chase and process Proof of Deliveries confirmations.
* Check store invoices.
* Generate and prepare reports.
* Perform ad-hoc tasks as advised by the manager.
* Process, log, and track orders.
* Manage stock control.
* Ensure compliance with Health and Safety regulations.
* Liaise with transport companies, suppliers, and clients.
* Facilitate communication within all departments.
* Prepare documents such as invoices, purchase orders, and billing.
* Conduct manual stock and date checks of inventory.
* Prepare monthly consumable reports.
* Handle parking fine appeals.
* Update fleet lists.
* Complete driver licence checks and communicate results to relevant departments.
* Update the machinery/asset database on both Excel and Pat Guard.
* Act as a central conduit for information.
* Pack and gather interim orders for area managers.
* Answer emails promptly and professionally.
Essential:
* Proficiency in Microsoft Word, Excel, and PowerPoint.
* Professional telephone manner.
* Effective time management.
* Excellent written and oral communication skills.
Desirable:
* Previous experience in an office environment.
* Familiarity with basic office procedures.
Job Types:
Full-time, PermanentBenefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Work Location: Office
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