Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
The Business Administration Service (BAS) is responsible for administrative staff providing professional administrative services to a wide range of teams and service areas across the whole of the Council. The BAS aims to deliver efficient and modern administrative services to support the delivery of Council services to the Citizens of Leeds and to help achieve the Best City Ambition.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About the role
This role is working in the Business Administration service supporting the Special Educational Needs Statutory Assessment and Provision team (SENSAP), which is responsible for enabling children and young people with complex Special Educational Needs and Disabilities (SEND) to access the right educational support and provision to achieve their life aspirations.
As an Administration Officer, you will be responsible for facilitating and supporting multi-agency panel meetings which are held on a weekly basis. This involves the preparation, coordination of the attendees, and production of timely outcomes.
The role is primarily based at Merrion House two days a week with the option to work from home for the remaining three days; however, flexibility is required.
About you
As an Administration Officer, you will bring to the role:
* Good communication, interpersonal skills, and ability to work well with people across the organisation.
* Flexibility, enthusiasm, and adaptability when helping to implement change.
* Resilience when dealing with very sensitive, sometimes upsetting, and confidential information.
* Good organisation skills and ability to multi-task in a fast-paced environment.
* Good IT skills and ability to accurately record information.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* a competitive salary and annual leave entitlement plus statutory holidays.
* membership of the West Yorkshire Pension Fund with generous employer contributions.
* flexible and hybrid working arrangements subject to service requirements.
* a clear career pathway and continuing professional development opportunities.
* a range of staff benefits to help you boost your wellbeing and make your money go further.
How to apply
Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer, and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme, or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job Description
Job Purpose/s:
SENSAPThis role is working in the Business Administration service supporting the Special Educational Needs Statutory Assessment and Provision team (SENSAP), which is responsible for enabling children and young people with complex Special Educational Needs and Disabilities (SEND) to access the right educational support and provision to achieve their life aspirations. You will work as part of a team to meet statutory deadlines throughout the referral process. The work is predominately based within the Synergy suite of applications, which hosts all Leeds pupil level educational data. You will be able to communicate clearly and effectively as you will be responsible for corresponding to queries through our inbox and busy phone line. Attention to detail and confidentiality (GDPR) is essential.
Specific team job purposes are listed below.
Responsibilities
* Supervise and develop staff to ensure work is prioritised and carried out effectively and efficiently to ensure deadlines are met to high standards.
* Manage your own workload and meet targets whilst maintaining quality as part of a team.
* Assist with the presentation of a variety of information in a clear and concise way with high attention to detail – through both written reports and verbally.
* Establish and maintain records, accurately entering and retrieving information.
* Commitment to the continuous improvement of quality standards, business procedures, and processes through continuous review and development.
* Work flexibly and move within service areas – working at different locations depending on service demand.
* Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public, and other partnership organisations as appropriate.
* Flexible and adaptable to change to assist other services as required commensurate to grade.
* Participate in appraisal, training, and development activities as necessary to ensure up-to-date knowledge and skills.
* Improve own practice through observation, evaluation, discussion with colleagues, and development programmes.
* Work collaboratively with colleagues, knowing when to seek help and advice.
* Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
* Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
* Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards, and equal opportunities of Leeds City Council.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment, or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
* The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
* The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications: Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge.
PERSONAL SPECIFICATION
Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.
ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills Required
* Able to work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
* Able to collate data and use it to produce reports.
* Able to communicate effectively with a wide range of people including sensitive and complex information.
* Able to produce and present routine reports and data.
Knowledge Required
* Of adhering to procedures and legislation relating to confidential information and financial regulations.
Experience Required
* Of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.
* Of working on your own and using your initiative to adhere to timescales and deadlines.
* Of providing excellent customer services and dealing with queries from a range of people.
* Of the applications, systems, and IT programmes utilised by the service and being able to accurately record and retrieve information.
* Of dealing with sensitive and confidential information.
* Of adhering to legislative business, financial, audit, and operational requirements of the service, and the impact on its day-to-day work.
Behavioural & other Characteristics required
* Committed to continuous improvement.
* Able to understand and observe Leeds City Council Equality and Diversity Policies.
* Carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.
* Willingness to actively participate in training and development activities to ensure up-to-date knowledge, skills, and continuous professional development.
* Understand and embrace our values, behaviours, and codes of conduct.
DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements; however, these may be used to distinguish between acceptable candidates.
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