It's fun to work in a company where people truly BELIEVE in what they're doing Please come and work for us We're committed to bringing passion and customer focus to the business. Overview: We are seeking a proactive Training Support Manager to enhance operational excellence across venues by identifying training needs, implementing development plans, and maintaining high service and operational standards. This role focuses on coaching employees, supporting management, and delivering impactful training initiatives. The ideal candidate will have exceptional communication and organisational skills, a keen eye for detail, and the ability to influence at all levels. They will need to have capability in facilitating training sessions as well as flexibility, self-motivation, and a commitment to fostering a positive and inclusive working environment. Experience in customer-facing roles and venue operations is highly desirable. Key Responsibilities: Operational Support Collaborate with Venue Managers to develop and implement training and development plans. Identify and address training needs across venues and casinos. Monitor and uphold service, cleaning, and compliance standards consistently. Provide hands-on training and support to staff during day and night shifts. Assist in creating and enforcing policies related to office, compliance, and EHO standards. Offer constructive feedback and coaching to venue management teams and trainers. Troubleshoot operational issues and provide ad-hoc support to venues. Update and develop training resources as needed and deliver training initiatives. Lead the facilitation of engaging training programmes, workshops, assessment days and learning sessions to enhance employee skills and organisational development. Take personal ownership of administration and facilitation surrounding face to face course delivery. Assist with basic administration of the LMS system. Communication & Reporting Prepare detailed observation reports and discuss findings with Venue and Area Managers. Work collaboratively with management to create actionable plans for resolving challenges. Promote teamwork and effective communication across all levels of the business. Professional Conduct Represent the company positively with internal and external stakeholders. Maintain a professional appearance and behaviour that aligns with company values. Adhere to company health and safety and compliance practices and ensure venues follow these standards. Take appropriate action to address health and safety concerns. Required Skills & Experience: High standards of customer service and operational excellence. Strong written and verbal communication skills. Effective at influencing and engaging stakeholders at all levels. Strong planning, organisational, and multitasking abilities. Accuracy, attention to detail, and a creative problem-solving approach. Self-motivated, enthusiastic, and adaptable to flexible working hours and travel across the UK. Experience working in venues with a solid understanding of policies and procedures. Background in customer-facing roles. Drivers licence (desirable). Basic experience with all Microsoft software. Behavioural Expectations: Promote a positive and inclusive work environment, adhering to equal opportunity policies. Maintain professionalism and integrity in all interactions. Encourage teamwork to achieve business objectives. INDO If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us