A renowned Retail Bank based in Doncaster requires a Business & Incident Relationship Manager for a hybrid position requiring 1 day a week in the office (4 days / week homeworking) .
The Business & Incident Relationship Manager will work closely with the Business Management team, being a focal point and lead for both the detection and resolution of incidents across the Retail Bank divisions.
As the Retail division becomes increasingly complex in its operations and infrastructure it is important for the business to have a clear and agile incident management framework.
The Business & Incident Relationship Manager will need to be able to lead varied teams across the Retail division and support them in resolving incidents, as well as ensuring that lessons are learned through root cause analysis to continually improve and evolve the Incident Manage Framework.
Key Responsibilities - Business & Incident Relationship Manager
Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved.
Respond to a reported business/service incident and initiate the business incident management process.
Hold regular meetings with Stakeholders to discuss business Incident Management trends and queries.
Ensure that incidents affecting the retail business are managed (by making sure that a. we stop t...