You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, and large corporations.
International Card Services (ICS) is a core operating group of American Express and has delivered robust growth over the past decade. Part of the ICS Team partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.
The International Field Enablement (IFE) team leads all field go to market communication, trainings, and tools strategies for our 2000 Sales and Account Development (Account Sales) organisations. This includes innovative learning and delivery programs to enable our field to provide a best-in-class prospect and customer experience as well as creative and engaging communications of critical business content such a new products, services, and tools. As experts in large field team needs and go to market strategies, we partner across the business on internal go to market strategies.
How will you make an impact in this role?
The Training Specialist, Field Enablement, will work in a fast paced, collaborative and highly visible team. They will be responsible for driving the learning agenda for the UK Sales and Account Development teams through: -
1. Supporting the manager to understand field priorities and translating this into an annual training plan.
2. Building out content to deliver a best-in-class training path (new hire and tenured).
3. Own the delivery of New Hire program.
4. Support and / or facilitate key programs such as American Express Sales Framework and Leadership training.
5. Ensure efficient management of coordination and communication for our participants and stakeholders.
6. Maintain appropriate data records to meet audit requirements, and measure success against scorecard KPIs.
7. Tracking performance of training participants
Minimum Qualifications
8. Minimum of 2 years of direct experience in training delivery, sales enablement; experience in marketing, B2B sales/account development/support roles - a strong plus
9. Proven track record developing successful training programs to accelerate the performance of B2B customer facing teams
10. Outstanding facilitation skills are a must, coupled with a superior ability to take a large audience on a journey while presenting
11. Experience collaborating across many functional areas (such as field, marketing, product, risk, operations) to lead the design and delivery of relevant, timely, and engaging large scale digital/virtual/and experiential training programs
12. Ability to work autonomously and effectively in a fast paced, complex, and multi-tasking environment
13. Outstanding project management skills
14. A customer centric mindset
15. Strong problem-solving skills with the ability to exercise mature judgment and prioritization
16. Strong communication skills (written and verbal)
17. Enthusiastic, fun, flexible and demonstrates a willingness to learn
18. High attention to detail and ability to manage and demonstrate robust training tracking, monitoring, and measuring.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
19. Competitive base salaries
20. Bonus incentives
21. Support for financial-well-being and retirement
22. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
23. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
24. Generous paid parental leave policies (depending on your location)
25. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
26. Free and confidential counseling support through our Healthy Minds program
27. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.