Are you passionate about driving strategic decisions that impact the experience of millions of customers? Amazon is seeking a Product & Customer Insights Manager to join our global team. In this role, you will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. You will partner with senior leaders across the organization to solve complex business problems. You will generate insights, innovate and drive actions that directly impact Amazon customers. This role will require delivering projects in a complex and ambiguous environment. As one part of the role, you will help drive our roadmap for Sustainability-focused projects. Key job responsibilities - Project Delivery: Lead complex projects, including scope alignment with international business leaders, structuring the workplan, gathering evidence, and presenting recommendations to senior management worldwide. - Innovate: Develop new methodologies and approaches for evaluating the customer experience. Continuously innovate and improve our approaches. - Problem Solving: Proactively tackle ambiguous challenges and immediately identify the next steps. Develop solutions using resourceful creativity and strong business judgment. - Build Relationships: Build strong relations with business partners and leaders to understand their challenges and priorities, help define our project roadmap and drive actions. Key stakeholders include leaders in our WW Stores teams, and teams working on Sustainability. Work with a cross-functional global team to deliver on shared opportunities. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.