Job summary We have an exciting opportunity for a developing administrator to support the Halton Inpatient Admin Team. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision. The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users. Main duties of the job The purpose of this post is to provide a timely, accurate and comprehensive range of administration,clerical, and cashier duties to support inpatient areas across the Division. The post holder will be a keymember of the ward based and administrative teams. The post holder will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needsof the service and to support ward and service processes. The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. They will have good written and verbalcommunication skills and demonstrable organisational and time management ability. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 07 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 350-MHC6975595 Job locations Weaver Ward - The Brooker Centre Halton Hospital way Runcorn WA7 2DA Job description Job responsibilities Produce typed letters/reports for the ward on various issues relevant to the Serviceand distribute to others via IT systems, internal mail and the e-mail system, asappropriate. In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales. Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems. In line with Service requirements, produce typed documentation to support keyworkers. Distribute relevant documents to members of the clinical team. Ensure an adequate process for disposing of confidential clinical information/ documents. Responsibility of reporting, co-ordinating and tracking of maintenance requests. Maintain recording systems to support the monitoring of annual leave, sickness,and training of ward staff via the online roster system. In line with Service requirements, maintain manual and electronic patient and ward records. Maintain stationery and provisions stocks and order any other items required for the ward. Carry out general office duties, e.g., answer routine telephone enquiries, take/deal with messages, book appointments when required, photocopying. Carry out Cashier duties as per training provided and in accordance with TrustStanding Financial Instructions. Escort professional visitors within the sites, as required. Liaise with clinical and other administration staff providing information as required. Book interpreters via the appropriate booking system for service users as required. In accordance with Trust Information Governance and Caldicott guidance, receive andimpart information of a serious criminal nature to others who have a professional rightto know. Provide cover for colleagues as requested by the Administration Manager, including receptionduties. Contribute to general development initiatives and project work in line withService requirements. Ensure that work is conducted in accordance with Trust policies and proceduresand contribute to their development. Arrange appointments for professional visitors as and when required, coordinating allaspects of the visit, and liaising with security. Participate in the local induction process for new staff. Job description Job responsibilities Produce typed letters/reports for the ward on various issues relevant to the Serviceand distribute to others via IT systems, internal mail and the e-mail system, asappropriate. In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales. Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems. In line with Service requirements, produce typed documentation to support keyworkers. Distribute relevant documents to members of the clinical team. Ensure an adequate process for disposing of confidential clinical information/ documents. Responsibility of reporting, co-ordinating and tracking of maintenance requests. Maintain recording systems to support the monitoring of annual leave, sickness,and training of ward staff via the online roster system. In line with Service requirements, maintain manual and electronic patient and ward records. Maintain stationery and provisions stocks and order any other items required for the ward. Carry out general office duties, e.g., answer routine telephone enquiries, take/deal with messages, book appointments when required, photocopying. Carry out Cashier duties as per training provided and in accordance with TrustStanding Financial Instructions. Escort professional visitors within the sites, as required. Liaise with clinical and other administration staff providing information as required. Book interpreters via the appropriate booking system for service users as required. In accordance with Trust Information Governance and Caldicott guidance, receive andimpart information of a serious criminal nature to others who have a professional rightto know. Provide cover for colleagues as requested by the Administration Manager, including receptionduties. Contribute to general development initiatives and project work in line withService requirements. Ensure that work is conducted in accordance with Trust policies and proceduresand contribute to their development. Arrange appointments for professional visitors as and when required, coordinating allaspects of the visit, and liaising with security. Participate in the local induction process for new staff. Person Specification Qualifications Essential IT skills and experience Business Administration Level 3 or alternative relevant experience Desirable ECDL Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Strong customer service belief Transparency and honesty Discreet Change oriented KNOWLEDGE/ EXPERIENCE Essential Proven relevant experience of working in an administrative role Demonstrable organisational and time management skills Typing skills Desirable Experience and knowledge of people who experience mental health issues Experience of working in a healthcare environment Cashier experience Minute taking experience SKILLS Essential Good written, verbal, and non verbal skills Ability to work flexibly to meet service need Ability to use initiative and maintain a positive and professional attitude Ability to work as part of a team Ability to prioritise work with minimum supervision Ability to maintain confidentiality Good interpersonal skills and the ability to relate to people with tact and diplomacy Willingness to work in a secure setting Desirable PowerPoint presentation skills Person Specification Qualifications Essential IT skills and experience Business Administration Level 3 or alternative relevant experience Desirable ECDL Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Strong customer service belief Transparency and honesty Discreet Change oriented KNOWLEDGE/ EXPERIENCE Essential Proven relevant experience of working in an administrative role Demonstrable organisational and time management skills Typing skills Desirable Experience and knowledge of people who experience mental health issues Experience of working in a healthcare environment Cashier experience Minute taking experience SKILLS Essential Good written, verbal, and non verbal skills Ability to work flexibly to meet service need Ability to use initiative and maintain a positive and professional attitude Ability to work as part of a team Ability to prioritise work with minimum supervision Ability to maintain confidentiality Good interpersonal skills and the ability to relate to people with tact and diplomacy Willingness to work in a secure setting Desirable PowerPoint presentation skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Weaver Ward - The Brooker Centre Halton Hospital way Runcorn WA7 2DA Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)