Front Desk and HR Administrator
Location:Newcastle-Under-Lyme
Hours: Monday to Friday, 9am - 5.30pm
Salary: £26,000 per annum
Role Overview:
We are working with our client in the search for a Front Desk and HR Administrator. In this role, you will be responsible for providing professional, efficient, and welcoming front-of-house and administrative support. As the first point of contact for visitors, staff, and external partners, you will ensure a positive and seamless experience while overseeing front desk operations, general office support, and HR administrative tasks.
Key Responsibilities:
Front Desk, Office & HR Administrator
* Act as the first point of contact, delivering a professional and friendly welcome to all visitors
* Manage inbound calls, post, parcels, and general front desk duties
* Maintain office supplies, kitchen stock, and ensure shared areas are tidy and presentable
* Coordinate meeting rooms, refreshments, diaries, and company vehicle bookings
* Liaise with suppliers and contractors for office and facilities-related needs
* Record and submit ESG-related data (e.g. energy use, mileage, vehicle logs)
HR Administration
* Support smooth onboarding and maintain accurate employee records
* Assist with HR processes including training, reviews, and benefits administration
* Provide first-line HR support, escalating issues where necessary
* Help deliver internal comms, newsletters, events, and surveys
* Support recruitment, apprenticeships, and other people projects
* Prepare HR reports and support the Head of HR with day-to-day tasks
Required Skills and Qualifications:
* Experience in an administrative position involving direct interaction with customers or clients, with some exposure to HR functions preferred
* Familiarity with core HR procedures and handling of employee documentation across the employee journey
* Highly organized, capable of juggling multiple tasks and adapting to shifting priorities
* Strong written and verbal communication skills, with confidence engaging across all levels of the business
* Proficient in Microsoft Office; knowledge of SharePoint is a bonus
* Personable, professional, and service-oriented, with a focus on delivering a great experience
* Detail-focused and discreet, with the ability to manage sensitive information responsibly
* Self-motivated and flexible, with a positive and proactive mindset
* CIPD Level 3 qualification (or currently studying towards it) is desirable but not essential
Benefits
* £250 personal KPI bonus plus a £500 annual company bonus
* Full-time hours: Monday to Friday, 9:00am-5:30pm (Reception-based role; no hybrid working)
* 4% employer-matched pension contribution
* 22 days annual leave plus an additional Get Stuff Done Day
* Staff discount and other employee perks
Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.
INDCOM