Location: Bupa Health Centre Southend - 13 Clarence Rd, Southend-on-Sea SS1 1AN Salary: £25,250 per annum Pro rata Working Hours: Part-Time - Thursdays & Fridays, 8am - 4:30pm, Permanent role - 16 hours a week Role Overview: As a Receptionist at Bupa, you'll engage in a dynamic role that includes administrative tasks and direct customer interaction. Your primary responsibility will be to provide exceptional customer service to both adults and children, ensuring they feel welcome and comfortable. Key Responsibilities: Greeting and welcoming customers, supporting the customer journey throughout the centre, and ensuring a thorough checkout. Answering, screening, and forwarding incoming queries via phone and managing local mailboxes and emails. Ensuring all necessary paperwork is prepared for customer visits, including appointment packs, clinical files, and consent forms. Managing results effectively, including scanning, uploading, and liaising with suppliers to meet agreed SLAs. Assisting in the booking of mammograms and MSK referrals. Handling incoming and outgoing mail efficiently. Generating letters as required by the business. Monitoring inventory and ordering goods as needed. Processing invoices and delivery notes according to company policy. Maintaining an organized and presentable facility. Required Skills and Qualifications: Administrative experience in a healthcare setting. Strong customer service orientation. Effective workload prioritization and time management skills. Exceptional communication skills. Attention to detail and teamwork capabilities. Adaptability and eagerness to learn. Benefits: 25 days of holiday per year, increasing with service length, with an option to buy or sell. Bupa health insurance. Enhanced pension and life insurance plans. Annual Health Services Bonus Scheme. Various online discounts and other benefits. Company Overview: Bupa is a health insurer and provider focused on customer wellbeing. With a commitment to diversity and inclusion, Bupa encourages applications from candidates with diverse backgrounds and experiences. Time Type: Part time Job Area: Administration Locations: Clinic - Southend Employee Benefits Include: Financial planning services, paid volunteer time, private medical and dental insurance, gym membership, and various wellness programs.