Job Title: Allocations Advisor - Housing
Salary: £36,540 per annum
Location: Chelmsford
Contract Type: Fixed Term Contract (15 months)
Work Schedule: Full Time
We are seeking a skilled Allocations Advisor to deliver an exceptional moving experience for our customers. This role involves collaborating with District teams and the Customer Resolution Centre, while maintaining strong relationships with key partners.
The successful candidate will be responsible for ensuring a smooth transition for all customers, working closely with colleagues to identify areas of improvement and implementing solutions.
Main Responsibilities:
* Deliver the Welcome and Moving service to ensure a seamless customer experience.
* Collaborate with District teams and the Customer Resolution Centre to address customer queries and concerns.
* Maintain strong relationships with key partners to drive continuous improvement.
* Identify areas of improvement and implement effective solutions to enhance customer satisfaction.
Requirements:
* Excellent communication and interpersonal skills.
* Able to work collaboratively in a team environment.
What We Offer:
* A competitive salary of £36,540 per annum.
* A fixed term contract of 15 months.
* A full-time work schedule.