Organisation: The National Trust for Scotland
Location: The Hill House
KEY RESPONSIBILITIES
1. Responsibility for the Line Management of the Visitor Services Team and Volunteers.
2. Responsibility for the site's opening and closing procedures.
3. Sharing the benefits of Membership with ticket holders and actively looking for innovative ways to encourage Membership recruitment. Promote the work of the NTS and the value of NTS membership to existing and potential members.
4. Ensure the highest level of customer service and overall visitor experience.
5. Responsibility for coordinating Travel Trade groups and private tours of the property.
6. Maximise visitor enjoyment by demonstrating an understanding of the property through engaging visitors with the history of The Hill House and managing the property's social media to generate interest and engagement.
7. Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures.
8. Delivery of a broad range of high-quality guided tours and talks for the general public and organised groups.
9. Be aware of the conservation needs of the property and its contents, minimising the risk of accidental damage through visitor engagement and the implementation of appropriate conservation measures.
10. Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful of health & safety of self, staff, volunteers, and visitors.
11. Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert.
12. Responsibility for the day-to-day financial administration on site, including cash/till reconciliation, day-end and week-end reports, completion of banking processes, reporting of working hours for payroll, and collection and reporting of visitor numbers.
13. Duty management responsibilities which include overseeing the day-to-day operation, deputising for the Visitor Services Manager on-site and off-site as required, maintaining safety and security of the property and grounds, ensuring sites are clear of debris and rubbish, and liaising with contractors on projects and works carried out on site.
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