Contract administration is a key role in operational delivery at RGE Services.
As a Contract Administrator, you will report directly to the Administration Manager.
Job Purpose
Proactive – Takes on tasks to support the team in delivering operational excellence.
Conscientious – Finishes tasks to a high standard with the bigger picture in mind.
Collaborative – Works to support administration team colleagues to ensure positive outcomes.
Transparent – Models the RGE values in all interactions with colleagues and customers.
Main duties and responsibilities
As a Contract Administrator within the Customer Care team, you will:
1. Undertake contract administration support for either Fire or Electrical contracts.
2. Prepare and provide client updates through portals and Sharepoint as needed.
3. Handle incoming phone calls ensuring they are managed correctly.
4. Ensure timely and accurate completion of the timesheet process.
5. Collate contract data for the Contract Manager for use in complying with client KPIs.
6. Fill and distribute engineer diaries.
7. Attend client meetings as a representative of the contract team as required.
8. Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing, and reporting to ensure positive outcomes and a supportive culture.
Experience & Skills
1. Demonstrable previous experience in administration and supporting team members – experience within a similar technical environment would be desirable.
2. Experience of executing exceptional delivery on contracts, ensuring customer service excellence and contractual compliance.
3. NVQ Level 2 or similar in a business-focused discipline desirable.
4. Ability to handle a diverse workload with competing priorities.
5. Focus on timely delivery against contract timelines and budgets.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Facilities Services
#J-18808-Ljbffr