Contact Centre Manager
* Location: Hinckley
* Salary: £50k OTE £75K plus company car (Tesla)
* Benefits: Tesla Company Car • Great working conditions • Great workforce • Excellent bonus structure• Free parking • 28 days holiday • Pension scheme
* Working Hours: 42.5 Hours per week - 5 days out of 7 on a shift pattern.
Are you a high-energy leader with a proven track record of boosting sales and delivering exceptional customer experiences? Do you excel in dynamic environments and possess the ability to motivate and develop a winning team? Our client is a leading and rapidly expanding car supermarket, seeking a talented and driven Call Centre Manager to spearhead our call centre operations and contribute significantly to our continued success.
In this pivotal role, you will:
* Lead and Inspire: Cultivate a high-performing call centre team, fostering a culture of excellence in customer care across all communication channels.
* Drive Sales and Appointments: Strategically convert a high volume of inbound and outbound inquiries into qualified appointments and direct sales, contributing directly to revenue growth.
* Ensure Compliance and Performance: Manage team performance while adhering to all relevant regulations, including FCA policies, ensuring operational integrity.
* Develop and Coach: Provide ongoing coaching, mentoring, and performance feedback through regular one-to-one sessions and performance reviews, em...