Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.
Trustpilot’s growth has been exponential - from a successful IPO to building out new teams, we never stop working hard to fulfill our mission to create better experiences for everyone through our platform. But to do that, we need data! That’s where Analytics comes in - you’ll enable us measure, uncover insights, and predict, to get data everywhere in Trustpilot. We’ve built an innovative analytics team that spans two continents and four cities - are you ready to join a fun, diverse global team?
As a Data Analyst at Trustpilot, you will collaborate with Trusties in our Commercial/Marketing or Trust teams and spend your time digging through our data to provide them with data-driven insights, as well as analytics and dashboards/reporting. You’re keen to ensure they use data to answer their toughest questions, and you can proactively identify areas that need a little data support. You’ll be an internal data consultant, with loads of amazing data in our data warehouse at your fingertips, working with analytical tools including BigQuery and Looker.
What you’ll be doing:
* Delivering proficient analytics and insights to different parts of the business, through both workstream-focused initiatives and ad-hoc inquiries.
* Picking the right solution for the problem you’ve got, from your arsenal of analytical tools and methods.
* Working closely with the Commercial/Marketing or Trust teams to understand their data and their goals to deliver awesome solutions.
* Presenting and promoting your work to the wider business, to enable data-informed choices.
Who you are:
* Good knowledge of key analytical and statistical methodologies, such as model-based analyses (regression, clustering, etc.), cohort analysis, and A/B testing, as well as reporting best practices, leveraging BI tools (such as Looker, Tableau, etc.).
* Experience in stakeholder and project management, with the knowledge to deliver results back to the business.
* Proficiency in R or Python, and awesome SQL skills.
* Familiarity with Airflow, DBT, or similar tools used for building data pipelines.
* Advanced written and verbal communication skills.
What's in it for you?
* A range of flexible working options to dedicate time to what matters to you.
* Competitive compensation package + bonus.
* 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
* Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
* Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
* Pension and life insurance.
* Health cash plan, online GP, 24/7 Employee Assistance Plan.
* Full access to Headspace, a popular mindfulness app to promote positive mental health.
* Paid parental leave.
* Season ticket loan and a cycle-to-work scheme.
* Central office location complete with all the snacks and refreshments you can ask for.
* Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
* Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate, and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
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