Role: Reservations Agent - Nights
Location: London
Salary / Rate of pay: Up to £14.00 per hour
Platinum Recruitment is working in partnership with a popular hotel in the heart of London and we have a fantastic opportunity for an Night Reservations Agent to join the team on an initial temporary basis that does have the potential to lead to permanent.
What's on offer:
4 nights on / 4 nights off
12-hour shifts
7.00pm to 7.00am
Key Responsibilities:
Manage incoming calls, emails, and online bookings efficiently and professionally
Process reservations accurately, ensuring all guest requirements are met
Provide detailed information about room types, rates, and hotel amenities
Upsell room upgrades and additional services when appropriate
Handle guest queries and complaints with tact and diplomacy
Maintain up-to-date knowledge of promotions, special offers, and local events
Collaborate with other departments to ensure smooth operations
Prepare daily reports and handover notes for the morning shifts
Requirements:
Previous experience of hotel reservations
Ability to work independently and maintain focus during night hours
Flexibility to work weekends on a rotation basis
Exceptional customer service and problem solving skills
Attention to detail and accuracy
Strong organisational and multi-tasking skills
Opera Cloud is essential
Sound like the role for you? Then we would like to hear from you!
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