Trainee Service Advisor required to join a successful family run business in Chichester, West Sussex.
Permanent, full time, market leading package
We are now seeking a Trainee Service Advisor to join our clients successful Aftersales team in Chichester. The main objective of the role is to maximise service profitability through the use of professional sales techniques.
Key Objectives of the role:
• Maximise customer awareness of all available retailer services
• Ensure highest level of customer care and satisfaction at all times
• Maintain excellent standards of departmental administration
• Help retailer to achieve industry-leading standards of process efficiency
• Engage fully with the latest digital tools to achieve a fully blended experience
• To ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly
• To follow the brands “Service core process” at all times
Essential Skills/Experience:
• Experience of working in a similar Aftersales/Service role
• Excellent customer satisfaction skills
• Confident communication skills
• Compliance (experience of working within a regulatory/process orientated environment)
• Organisation skills and being able to manage customer appointments.
• Ability to show initiative and actively follow up and prospect customers to maximise every aftersales opportunity.
What ...