Scheduler Job Type: 3 months temporary will become permanent for the right person Start Date: ASAP Location: Norwich Hours: 37 hours – full time Salary: £13.16 per hour / £25,324.75 per annum We are seeking a Maintenance Scheduler to maintain the effectiveness of our repairs and services, providing a comprehensive support service to our residents, customers, operatives, contractors, external clients, and suppliers. This role is crucial in assisting our Contracts Managers to lead and motivate the operations team, ensuring a high-quality, customer-focused service. Day-to-day of the role: Oversee the daily operations of the repairs and maintenance team providing support to tenants and operatives. Coordinate and process repair orders, schedule resources efficiently, and provide timely appointments to customers within agreed priorities. Monitor and review performance delivery continuously, making real-time adjustments to work diaries to maximize resource utilization. Provide administrative support across the team, handle reception duties as needed, and assist with the coordination of rubbish collections. Support Contracts Managers in managing supplier and subcontractor relationships and handle daily liaison to maintain service standards. Address and resolve customer complaints and service failures, ensuring the highest levels of customer care and confidentiality in line with Data Protection and Health & Safety regulations. Required Skills & Qualifications: Proven experience in operations support or a similar role, preferably within a maintenance or repairs service environment. Strong organizational and coordination skills, capable of managing multiple tasks efficiently. Excellent communication and interpersonal skills, with the ability to liaise effectively with a range of stakeholders. Competency in using IT systems and general office software. Ability to work under pressure and adapt to changing priorities. Knowledge of health and safety regulations and a commitment to maintaining high safety standards. Benefits: Competitive salary package. Opportunities for professional development and training. Supportive and inclusive work environment. Comprehensive health and wellness programs. Other company-specific benefits. To apply for this Maintenance Scheduler position, please apply online or contact Maxine, Andrea or Roxane at Reed Norwich.