Employer: Calderdale and Huddersfield NHS Foundation Trust
Employer type: NHS
Site: Ward 7 Greenlea Unit HRI
Town: Lindley
Salary: £23,615 pro rata
Salary period: Yearly
Closing: 09/02/2025 23:59
Interview date: 28/02/2025
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) is committed to equal opportunities and welcomes applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone, and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
Job Overview
To receive and greet staff, patients, relatives, and carers attending the Macmillan Unit CRH/Chemotherapy Unit HRI in a caring and professional manner. To provide staff and users with efficient clerical and reception support on the front reception desk and within the chemotherapy suite. The role is multi-faceted and will require that any other clerical duties may need to be undertaken to support the service and its running.
Main Duties of the Job
1. To always maintain a permanent presence on the reception desk other than when requested to assist with duties related to the chemotherapy suite.
2. Attending to the front reception desk, answering the telephone in a professional manner regarding any queries, and dealing sympathetically with patients and any worries they may have regarding their appointments.
3. At the start of the day, ensure all the rooms are open in the Macmillan CRH/Ward 7 reception and clinic areas. Ensure the coffee machine, bookcase, and greeting cards are well stocked for the day. Ensure the reception area is clean and tidy and the daily newspapers have been collected.
4. To be responsible for the admitting and discharging of patients attending the Chemotherapy suite as Day Case and Ward Attenders on the Electronic Patient Record system in a timely fashion.
5. To assist with the collection of prescriptions from pharmacy, blood products from Pharmacy, and chemotherapy from Aseptics as requested by nursing staff in the absence of volunteers and HCA’s.
6. To assist with chemotherapy patient’s refreshments on request in the absence of volunteers and HCA’s.
7. To ensure the chemotherapy nurses’ station documentation supply is fully stocked and restocked as required.
8. Prepare documentation in readiness for patient attendance to assist clinic staff with the smooth running of Outpatient clinic lists (e.g., patient labels, wristbands, clinic lists, etc.).
9. To book the arrival of patients for their Outpatients appointments within the Units and updating their demographics as required. Undertake the booking of further appointments, changing of appointments, entering new referrals, and issuing appointment letters as required by the consultants and specialist nurses.
10. To arrange, book and/or cancel transport for patients through the YAS/PTS booking systems ensuring patients are collected and returned to their destinations with a minimum of waiting time.
11. To liaise with the Team Leader regarding restocking stationery, equipment, and coffee machine supplies.
12. Maintain strict confidentiality in conjunction with the Data Protection Act.
Person Specification
Qualifications/Training
* English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application.
* Willingness to undertake any training or development relevant to the role.
* Customer-focused training already undertaken.
Knowledge, Experience & Expertise
* An awareness of the importance of maintaining patient confidentiality at all times.
* Experience of working within a customer-focused setting.
* Previous clerical experience in an office/admin/reception environment.
* Excellent computer skills with knowledge of Microsoft packages.
* Ability to prioritise and meet deadlines.
* Good organisational skills.
* Experience of working within an office-based NHS setting.
* Knowledge of the Cerner EPR system.
Communication and Relationships
* Good communication written and verbal skills.
* Ability to work effectively as part of a team to deliver the service.
Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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