Job Title: Technical Support / Administration
A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team.
This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.
The responsibilities for this technical support role include:
* Resolve tickets wherever possible in a 1st line capacity
* Troubleshoot and apply fixes to basic queries
o Basic portal updates/management
o Technical issues
o Order support
o General questions
o Login issues
o Invoice queries
o Goods in issues
o Budget update requests
* Escalate issues accordingly if required
* Progressing order states
* Managing approvals where they exceed 7 days
* Order management
* Client specific support
o Internal account management
o SMS Messaging / reporting
o Budget management
o Merchandise order management
o Adding digital assets
* Implementation team support
o Providing administration and project support
Experience working with Pageflex would be highly advantageous.
To apply for this vacancy, please fill in the form below. The following fields are required:
* Forename (required)
* Surname (required)
* Email (required)
* Contact Telephone (required)
* Preferred Contact Method (required)
* Attach CV (preferably in MS Word format)
The following section is OPTIONAL, however, if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
* Current/Last Company Name
* Position
* Basic Salary
* Notice Period
* Other Info
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