Client Relationship Manager Our client relationship manager will build and maintain strong bonds with clients, ensuring their satisfaction and driving business growth through effective communication, proactive problem-solving, and understanding client needs. Who we are: Creator International Ltd is a construction company specialising in Live event, Experiential, Pop-up shops, Exhibition Stands and Festivals. We cover a broad range of projects within the industry and we have worked hard to build a reputation for our high quality and bespoke approach. Our offices and workshop are situated just outside of Biggin Hill and Croydon and while the majority of our work is in London we travel internationally. Our ethos is that of a family business where everyone pitches in, supports eachother and understands that flexibility is important. Key Responsibilities of our Client Relationship Manager: Relationship Building: Establish and nurture long-term relationships with clients. Oversee Project Manager's client relationships and ensure communication is kept to a high standard. Client Needs Assessment: Understand client needs, goals, and expectations to tailor solutions and services. Communication: Regularly communicate with clients, providing updates, addressing concerns, and seeking feedback. Problem Solving: Proactively identify and resolve client issues, ensuring a positive experience. Sales & Revenue Generation: Contribute to sales efforts via our social media accounts, news letter and regular updates to the website. Seek new and innovative ways to grow the company's reach. Pushing innovation & creative brand solutions in a way which organically drives business. Account Management: Manage client accounts, track performance financially, and ensure consistent value delivery. Collaboration: Work with Project Managers and the full team to ensure client satisfaction and deliver on commitments. Monitor the Managing Director's email and pass on new leads to Project Managers. Monitor projects via close working with the Project Managers to ensure clients are getting the best possible service. Feedback & Improvement: Gather client feedback and use it to improve services and processes. The ideal candiate will: Have worked within the events industry for a minimum of five years with a strong understanding of clients, suppliers and competitors. Have great communication skills over email, phone and in person. You must be able to build a rapport quickly and negotate effectively. Foster a positive attitude, be self-motivated and have fantastic organisational skills. Know how to use Instagram, LinkedIn, Squarespace and mail chimp. You will be able to create content and know how to format posts, photos and digital media. Be able to drive and have their own vehicle in order to access our offices. The Need to Knows: Salary is based on experience but we suggest £18,200.00 for 20 hours per week. This role is based in our offices at CR6 9PQ. The role is part-time at 20 hours per week spread over a minimum of four days. We would suggest 10:00-14:00 daily. Dresscode is casual. Our offices are Dog Friendly - enjoying their company is a must If your dog is well behaved and loves other dogs and people they can join you at the office. £20 per month will be added to your salary to cover your phonebill. As a team we like to decompress with a summer BBQ, a trip into town to educate ourselves on competitors work and keep up to date with current trends, a trip to the pub and of course the traditional Christmas Party.