Mercia Group are now recruiting for a Client Relationship Executive!
Client Relationship Executive – Hybrid
Location: Leicester, LE19 1SU – Hybrid Role
Salary: £25,500 per annum + Benefits!
Contract Type: 6 month fixed term contract, Full Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!
Why Do We Want You?
Mercia, part of Wilmington plc, are now looking for a detail orientated Client Relationship Executive to oversee and manage the arrangement and scheduling of inhouse products and services for Mercia’s key accounts in a proactive and timely manner ensuring slick processes and quick turnaround times and excellent client service.
Job Purpose, Tasks, and Responsibilities
You will be responsible for:
* Working with our Key Account Managers on some of the top spend accounts in the business.
* Managing diaries for Mercia’s consulting and lecturing staff.
* Forging and maintaining professional and helpful relationships with our external clients and helping them make the most of Mercia’s services.
* Setting up and managing consultancy visits and lecturing appointments for Mercia’s staff and subcontractors.
* Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients.
What We’re Looking For
To be successful in this role, you must have:
* Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills.
* Strong ICT skills and exposure to different systems.
* Ability to negotiate with others and seek resolutions.
* Excellent interpersonal skills with the ability to work with minimal supervision.
* Extensive experience in diary scheduling and diary management.
* A good understanding of the accountancy industry and key compliance requirements for firms (desirable, not essential).
* Experience in the same or similar role.
It would be great if you have:
* Experience in using CRMs.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we’re dedicated to helping individuals and businesses achieve their highest potential.
Join us to achieve more in your career, with mutual respect, support, and fair rewards.
#J-18808-Ljbffr