Job Description
Client Support and Event Executive - London NW1
Joining a privately owned executive coaching organisation that supports clients across the UK, Europe, America, and the Far East. This client-facing role is primarily project-based and involves attending meetings, scoping projects, creating engaging proposals, resource planning, and ensuring the smooth delivery of events.
With their office in Marylebone, this company is dedicated to fostering a creative, fun, and inclusive environment where learning and growth are central to everything they do. The team is made up of skilled coaches, facilitators, and innovative thinkers who are passionate about helping clients gain new perspectives and unlock their full potential.
What’s on Offer:
* Salary: £35,000 - £40,000 based on experience.
* Hybrid Working: 3 days in the office (Tues-Thurs), 2 days WFH
* Annual Leave: 38 days, and office closure at Christmas.
* Company pension Contribution: 7.5%.
* Professional Development: Access to coaching and training
* Office Amenities: Modern offices with comfortable spaces, dog-friendly, an in-house barista, bike lock-up, social events and a pool table.
What You’ll Be Doing:
* Project Management: Participate in client projects from research, scoping, and resource planning, to ensuring delivery schedules align with client needs.
* Proposal Creation: Develop pitches using templates and custom solutions.
* Client Liaison: Act as the key contact, overseeing onboarding, relationship management, and event delivery with global clients.
* Event Coordination: Organise both virtual and in-person client meetings and events.
* Briefing Support: Prepare facilitators and trainers to ensure an outstanding client experience.
* Issue Resolution: Address client issues promptly, building trust and fostering long-lasting relationships.
* Data Management: Maintain accurate client data, manage projects, and track performance using Monday.com.
About You:
You’re warm, switched-on, and genuinely enjoy working with people. You’ll also bring drive, ambition, and a track record of getting involved, whether through work, hobbies, volunteer work, or community projects. To thrive in this role, you’ll need to:
* Enjoy building connections: You love meeting new people and are naturally empathetic, making it easy to build rapport with clients, coaches, and teammates.
* Listen as much as you talk: You’re a great communicator who understands the power of listening first and asking the right questions.
* Work well with others: You value the sense of accomplishment that comes from teamwork, happily jumping in to help others and seeing projects through to completion.
* Know when to ask for help: You’re eager to try new things but understand the value of seeking guidance when needed.
* Communicate with clarity and precision: You’re an articulate writer with strong spelling and grammar, adept at clear, effective communication.
* Stay organised and focused: Self-motivated and able to prioritise tasks, you work efficiently in a busy environment.
* Be committed to learning and growth: You actively seek feedback, always looking for ways to learn and improve.
* Have strong attention to detail: You spot inconsistencies and ensure data is accurately updated.
* Be comfortable with a little chaos: Small companies are dynamic and sometimes unpredictable, but you’re flexible and can adapt to the pace and changes.
The Interview Process
* Initial Video Call with Sharon at Harper Evans Recruitment – An opportunity to answer your questions and bring the role to life.
* Short Video Call with the MD of the Company – Learn more about the role and assess mutual fit.
* Face-to-Face Interview at the Marylebone office – Meet the team and experience the company culture.
* Job Offer for the successful candidate.
If this sounds like the opportunity for you, apply now and let us know why you're interested.
Interviews will be held in November.
Harper Evans Recruitment is acting as an Employment Business in relation to this vacancy.