WHO WE ARE Champneys is a destination health spa chain with resorts, hotels, and day spas located across Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent, and Leicestershire. Founded on the philosophy that health, beauty, and wellbeing are inextricably intertwined, Champneys is passionate about creating experiences that promote wellness and developing treatments that make our guests feel healthier and happier inside and out. We are a family-run business operating with the highest commercial standards, with complex and diverse operations, including those in academia. ROLE OBJECTIVE This role is integral to the promotion and influence of our brand. The spa operation is the very essence of our brand, and as such, this role is key to our success. We operate in a time of constant evolution and development, meaning it is essential that you remain knowledgeable in your specialist area. You will use this knowledge to support your team and ensure the highest standards are met. This is a dual 50/50% training and operational role, allowing you to balance leadership and development with hands-on involvement in the daily running of the Spa Department. MAIN DUTIES AND RESPONSIBILITIES Assist in ensuring the effective and professional management of the daily operation of the Spa Department. Foster good staff and colleague relationships within the department. Provide training and development to staff to ensure the highest level of client care. Operate the Spa Department in a cost-effective manner in line with department budgets. Support the management of Spa employees to achieve retail and treatment sales targets as set. Assist in managing the platinum service within the Spa Department. Conduct department inspections and report findings to the Spa Manager and Spa Director. Ensure that all department procedures align with the goal of providing ultimate client care. Assist with the assessment and recruitment of necessary staff. Ensure all new staff receive a detailed department and company induction. Ensure the treatment desk is always covered during operational hours. Oversee that all departmental billing is carried out accurately and on time, liaising with ‘Front of House’ for correct billing. Distribute workload evenly across staff and ensure high standards of presentation and cleanliness are maintained at all times. Ensure schedules are suitable, and guests’ stays are properly planned. Ensure all front-line staff are trained in the required standards and procedures. Analyze complaints and implement training where necessary. HEALTH & SAFETY Ensure all staff are aware of actions to take in the event of a fire and ensure the safety of all equipment at all times. Be aware of any hazardous substances in use within the department, and if applicable, notify the General Manager or Maintenance Manager to ensure proper registration. Ensure staff are aware of all safety aspects connected with their roles and are equipped with appropriate protective clothing when necessary. Ensure all staff are properly trained and qualified before performing any treatments or classes. Support overall responsibility for Health & Safety within the department, including ensuring the first-aid box is maintained and stocked. KNOWLEDGE AND UNDERSTANDING In-depth knowledge of all treatment procedures and products, with the ability to adapt treatments to a client’s needs. Understanding of the team’s skills and areas of expertise to allocate work effectively. Familiarity with all Fire, Health, and Safety procedures, ensuring your team is also well-versed in these. QUALIFICATIONS Proven experience in management and team supervision within a spa or retail environment. Strong leadership and communication skills. Effective time management and organizational abilities. Administrative experience with a focus on customer service. Due to the dynamic nature of the business, this list is not exhaustive. You may be required to carry out any reasonable task within the scope of your role.