Title: Triage and Research Officer
Location: Havering
Hours: 9am-5:30pm M-F
Salary: £17.54 hour
Term: Temporary until 24/03/2025 with the possibility of extension
Are you looking for an exciting opportunity to make a real difference in improving customer experience? Our client is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.
Responsibilities:
Receive and triage written and verbal service complaints and inquiries.
Conduct thorough and timely reviews of incoming material.
Risk assess complaints and requests for information to prioritise urgent cases.
Utilise statutory provisions to gather relevant information for complaints processing.
Assist individuals making inquiries, providing guidance and referrals where needed.
Proactively seek resolution of requests at the first point of contact.
Create and maintain accurate complaint and enquiry records.Requirements:
Experience in maintaining records in a structured and systematic manner.
Proven experience in managing customer inquiries in a complex organisation.
Strong ability to effectively work with diverse stakeholders and levels within an organisation.
Knowledge of legislation and statutory requirements related to complaint resolution and request for information.
Familiarity wit...