Tech Operations Lead - Contract We're looking for a Tech Operations Lead to guide our Technical Ops team, improve processes, and ensure smooth service delivery. This is a proactive, hands-off leadership role focused on driving automation and problem management. Key Responsibilities Lead and mentor the Technical Ops team, ensuring success and growth. Reduce incidents through proactive problem management and automation. Manage shift patterns and ensure smooth handovers. Coordinate responses to major incidents and escalations. Identify opportunities to streamline processes. What You’ll Need Experience in IT service operations at scale. Strong technical background with hands-on infrastructure experience. Proven leadership skills and a proactive, solution-oriented mindset.