Carbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemes People Provide support to the administration team Support team members during busy periods Work as part of an effective team Clients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/member's needs and to promote the brand Communicate with members via email Make outbound calls when required Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy