Carbon60 is recruiting a Contact Centre Agent for a well-known UK-based pensions company.
Rate: £13.30 per hour
Duration: 6 months
Location: Redhill
This role will be full time on site.
See full role responsibilities below:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may also be required to answer queries via email and provide support to the administration and customer service team.
Performance Objectives:
1. Excellence:
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
2. People:
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
3. Clients:
* Answer the phones and respond to members' queries to set service standards
* Provide an efficient, professional service to meet all client/member needs and promote the brand
* Communicate with members via email
* Make outbound calls when required
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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