Cyberqube Limited, 9 Beaumont House, Redburn Road, Newcastle Upon Tyne, NE5 1NB
This role is home-based
Are you passionate about technology and looking to turn that passion into a rewarding career? Our ICT Apprenticeship offers a fantastic opportunity for you to gain hands-on experience, earn while you learn, and develop essential skills in the tech industry!
Apprenticeship Overview
* Salary: £9984 per year
* Hours: 30 Hours per Week
* Level 3 IT Support Apprenticeship standard qualification
* Online training supported by our dedicated tutors
* Location: Home based
Hours of Work
* Monday - 9am - 5pm
* Tuesday - 9am - 5pm
* Wednesday - 9am - 11am
* Thursday - 9am - 5pm
* Friday - 9am - 5pm
Duties
* Provide technical support for the company's accounting software to clients.
* Diagnose and troubleshoot software and database issues related to the accounting software.
* Assist clients with installation, configuration, and updates of the accounting software.
* Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO.
* Create and update technical documentation and user manuals.
* Collaborate with the development team to report bugs and suggest improvements.
* Ensure high levels of customer satisfaction by providing timely and accurate support.
* Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas.
* Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software.
* Write and optimize SQL queries to ensure maximum/best performance/practice.
* Support data integration and extraction processes (occasionally).
* Troubleshoot and resolve database-related issues as they arise.
* Assist in the implementation of data security measures and database access controls.
* Participate in code reviews and testing processes to ensure the quality of database-related code.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical thinking
* Team working
* Initiative
* Patience
* Microsoft SQL skills
* SQL Coding
* Database knowledge
Desired Qualifications
* GCSE English (Grade 4-9 or Level 2 equivalent) desirable
* GCSE Maths (Grade 4-9 or Level 2 equivalent) desirable
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