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Client:
Honeycomb Jobs Limited
Location:
Downpatrick, Portadown, Enniskillen
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Honeycomb is delighted to be partnered with our client, a leading bank across Northern Ireland, to recruit for Customer Service Advisors across 3 locations. This is a full-time, temporary ongoing position (35 hours a week, Monday - Friday 9am to 5pm).
The Role:
As a Customer Service Advisor, you will provide a friendly and professional service for all valued customers and support customers by identifying and recommending appropriate product & service options.
Key Duties Include:
1. Supporting customers by identifying and recommending appropriate service options with quality conversations and signposting to product offerings.
2. Ensuring customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self-service and digital options, and delivering on commitments and promises.
3. Carrying out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls, and standards.
4. Engaging with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team.
The Person:
This role is a fantastic opportunity for someone who has a passion for customer service, enjoys talking to people, multitasking, and working in a busy team environment.
Essential Skills & Experience:
1. Previous customer service experience demonstrating a high standard of service in every customer interaction.
2. Self-motivated and energetic with the necessary drive to achieve agreed goals.
3. Enthusiasm and commitment.
4. Excellent communication skills with the ability to work effectively as part of a team.
5. Ability to maintain high levels of accuracy and work to tight deadlines.
6. An ability to adapt to new technology on desktop, mobile, and tablet platforms.
Desirable Experience:
Prior Banking experience.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb.
Skills:
Customer Service, Portadown, Enniskillen, Downpatrick, Branch Advisor, Banking Advisor
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