Are you passionate about delivering excellent customer service and want to make a difference in the lives of Canterbury district residents? This could be your opportunity to join our newly formed team of case officers delivering frontline services to the Canterbury district. You will support the team with finance administration; raising purchase orders and payment of invoices. Helping tenants with their housing repairs will also be a key part of the role. If you have an appetite for learning, enjoy variety and want to join a friendly team who are redefining how council services are delivered, we’d like to hear from you. What’s in it for you? You will receive a salary of £25,691.00 Cost of living pay award negotiated annually as a salary increase. Flexible, hybrid working - we understand the importance of a good work-life balance. We offer a generous annual leave entitlement. You will receive 23 days annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. We work a 37-hour week, Monday to Friday, and do not work on Bank Holidays. A fantastic local government pension scheme. We’ll support and encourage your career by providing excellent opportunities for training and development. An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, reduced train season ticket loans, and a cycle to work scheme. We have a new office right in the heart of the city centre Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Level 1 Cases Services Officer job: Here's what you'll be doing: You will be raising purchase orders and paying invoices. You will have a keen eye for numbers as we require data recording for our utility usage for our properties to ensure charges are correct. In addition there will be the need to resolve queries with utility suppliers. You will be triaging cases within our CRM and dealing with phone calls as the first line of contact for our customers. You will take ownership of cases and resolve them at first contact wherever possible. Assisting with key management. Maintaining digital records. You will also support a number of functions that the Case Team underpins. Details of the areas that the team covers can be found in the Service Level Activities under Neighbourhood Management/Tenancy and Asset Technical Support. Working pattern: You will work a 37-hour week Monday through Friday, excluding bank holidays. You must be able to work from 9 a.m. to 5 p.m. As a team we work a hybrid system of time in the office and home working. The role is a permanent role. About you, you will have the following; Essential requirements are attention to detail, timely case processing, and taking ownership of cases and seeing them through to resolution. Work as a team player Able to prioritise workload Ability to communicate effectively with a diverse range of customers Resilience to work in a fast-paced environment. Interviews are planned to take place in the week commencing 11 November 2024. This is a great opportunity for someone who is interested in making a difference to our Council Tenants and looking to further their career. If this job opportunity looks right for you, then please apply today For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Sonia Hickman, Case Services Team Leader sonia.hickmancanterbury.gov.uk