We are looking for an enthusiastic Medical Receptionist to join our small but busy team based in Widnes. We are a 2 partner GP practice with 5100 patient list size.
Main duties of the job
The successful candidate will have previous experience working as a receptionist and in customer care. EMIS Web and Docman 10 knowledge is desirable.
As well as booking appointments for patients, you will be processing patient prescriptions, scanning patient documents, answering patient queries via email, and performing other general office duties.
You must have good customer service skills, good computer skills, a polite telephone manner, and understand the importance of confidentiality. You must have the ability to work well as part of a small team and be flexible to fulfill the shift requirements.
About us
We offer free on-site parking, uniform, NHS pension scheme, and 25 days holiday pro rata (plus bank holidays).
Full training will be provided for this role.
Job responsibilities
Receive, assist, and direct patients in accessing the appropriate service or healthcare provider in a courteous, efficient, and effective way. Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative, and supportive reception and administration services to patients and members of the primary healthcare team.
Person Specification
Knowledge and Skills
* Flexibility of working hours / able to work at the desired times
* An understanding, acceptance, and adherence to the need for strict confidentiality
* Ability to use own judgment, resourcefulness, and common sense
* Ability to work without direct supervision and determine own workload priorities
* Ability to work as part of an integrated multi-skilled team
* Pleasant and articulate
* Able to work under pressure
* Able to work in a changing environment
* Able to use own initiative
Qualifications
* English and Maths at GCSE Level C or equivalent
* A demonstrable commitment to professional development
Experience
* Experience of working in a public reception environment
* Experience of Microsoft Office software
* Experience of dealing with the public/patients
* Experience of telephone switchboard operation
* Experience of EMIS Web clinical system
* Experience of Docman 10 filing system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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