We are the UK's leading independent leasing, fleet management and vehicle outsourcing provider, serving businesses and consumers. We're proud of the incredible teams, products and services we've built over the last 35 years to service our customers.
Within our Consumer White Label function, we offer outsourced leasing and fleet management services, leveraging our expertise to support automotive manufacturer/distributors and consumer finance partners. Our Dealer Service Executives are the first point of contact for these customers when they need an update on our service – Due to maternity leave, we currently have an opportunity to join this team on a fixed term contract.
If you're a customer focused individual, that is comfortable speaking with stakeholders over the phone, and would enjoy working in a supportive & collaborative team – we would love to hear from you.
What you'll be doing
* You will be the first point of contact for many of our White Label customers (Dealers/Brokers) when they find themselves needing an update on our service. You will make sure we are easy to do business with and the stakeholder is satisfied, enabling positive feedback with our customers.
* You will support customers with their queries throughout the quote to activation process. Ensuring a ‘Right First Time' approach by providing clear and accurate information.
* 90% of your day will be phone based answering up to 40 calls a day, ensuring calls are answered within the agreed SLA's.
* You will be responsible for working through a customer queue that is cleared upon car delivery to our drivers. You will be responsible for taking ownership of your queue, you will proactively work to keep your queue up to date.
* You will investigate quote queries/matches and ensure quotes given to drivers by our customers are accurate, this will require a high level of attention to detail, diligence and absolute accuracy when submitting final quotes.
What you'll bring
* Experience of working in a customer service environment, ideally in a phone based role.
* Strong communication skills; able to work effectively on the telephone and write informative emails that are concise and friendly.
* High level of attention to detail and diligence, with the ability to spot errors and ensure information shared is accurate.
* Comfortable working on Software systems, able to quickly learn new systems.
* Multi-tasking, able to capture notes and access data points on the system during telephone conversations.
Reward
* Basic salary £24,736.15
* 24 days holiday, plus your birthday off!
* A great pension contribution by Zenith (6.25%)
* Private Medical Insurance
* Life Assurance (4x salary)
* Critical Illness cover
* Access to our own Zenith GP – on site and virtual for self and immediate family
* Free massages on site
* AA breakdown cover
* Excellent referral scheme if you recommend a friend to us
* Sports and Social club - Company/Team activities
* Free parking
* Multi-faith room
* Onsite bistro
* Equality, Diversity & Inclusion networks
* Perks at Work – save money on everyday essentials with access to shopping discounts
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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