Job summary As a GP Receptionist you will be working among a team of 8 as the first point of contact for the patients. Your working day will consist of answering the telephones and processing various administration tasks whilst alternating Front Desk duties with other team members. The vacancy is over 5 days (Monday to Friday). Shifts will be between 8am and 6.30pm as per the practice opening hours. Main duties of the job Greet patients on arrival ensuring patients are checked in electronically To answer the telephone, dealing with enquiries, scheduleappointments and home visits, including telephone, follow-up, and urgent appointments whilst also signposting to appropriate services. Processing of patients medication requests received electronically or in person Processing of online patient consultations Responsible for dealing with messages from patients/clinicians or external bodies and to take appropriate action where required Safe and secure handling of patient records whilst maintaining confidentiality at all times About us Wellfield Health Centre cares for patients in the Rochdale area. We are made up of 6 GP Partners, 2 Salaried GP's and a Clinical Pharmacist. We also have a robust nursing team consisting of 3 Practice Nurses, 3 HCA's, 1 TNA and Phlebotomists. Our current patient list size is approximately 13,800. Date posted 11 April 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time Reference number A0211-25-0001 Job locations 116 Oldham Road Rochdale Lancashire OL11 1AD Job description Job responsibilities Job summary: Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice either face to face on reception or over the telephone. Deal with all general enquiries either in person or via the telephone Process appointment requests for today/future appointments from patients by telephone and in person in line with practice protocols for the management of routine and urgent appointment requests Care navigation of patients to the most appropriate health care service or professional where in line with practice protocols. Deal with visit requests in line with practice procedures; relay home visit request information in a clear, concise and accurate manner to the appropriate member of staff, ensuring careful recording of all relevant details. Receive and make telephone calls as required and take messages when required; when taking messages ensure accuracy of detail and ensure prompt delivery to the most appropriate person/GP To process repeat prescription requests in accordance with practice guidelines Charging patients the appropriate amount for private work and providing a receipt to the patient To have a thorough knowledge of all practice procedures To work in accordance of written protocols photocopy as requested Fling and retrieval of paperwork as required Processing and distributing incoming (and outgoing) mail Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Provide cover for the reception desk Receiving specimens and preparing tQuest labels as required Handing out completed repeat prescriptions to patient and checking names and address. Contact patients by telephone to follow up overdue reminders and extend invitations for health promotion. Process patients changes of address computer data and medical records Enter patient information accurately on to the computer system as required in accordance with practice procedures To address and complete actions required on Workflow and Tasks. Ensure building security including opening up/locking up as required in line with practice protocols Any other duties as required by the Practice within the boundaries of training, experience and competence. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Safeguarding: All employees have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). They must be aware of local child and adult protection procedures and who to contact within the CCG for further advice. All employees are required to attend safeguarding awareness training and undertake additional training appropriate to their role. Job description Job responsibilities Job summary: Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice either face to face on reception or over the telephone. Deal with all general enquiries either in person or via the telephone Process appointment requests for today/future appointments from patients by telephone and in person in line with practice protocols for the management of routine and urgent appointment requests Care navigation of patients to the most appropriate health care service or professional where in line with practice protocols. Deal with visit requests in line with practice procedures; relay home visit request information in a clear, concise and accurate manner to the appropriate member of staff, ensuring careful recording of all relevant details. Receive and make telephone calls as required and take messages when required; when taking messages ensure accuracy of detail and ensure prompt delivery to the most appropriate person/GP To process repeat prescription requests in accordance with practice guidelines Charging patients the appropriate amount for private work and providing a receipt to the patient To have a thorough knowledge of all practice procedures To work in accordance of written protocols photocopy as requested Fling and retrieval of paperwork as required Processing and distributing incoming (and outgoing) mail Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Provide cover for the reception desk Receiving specimens and preparing tQuest labels as required Handing out completed repeat prescriptions to patient and checking names and address. Contact patients by telephone to follow up overdue reminders and extend invitations for health promotion. Process patients changes of address computer data and medical records Enter patient information accurately on to the computer system as required in accordance with practice procedures To address and complete actions required on Workflow and Tasks. Ensure building security including opening up/locking up as required in line with practice protocols Any other duties as required by the Practice within the boundaries of training, experience and competence. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Safeguarding: All employees have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). They must be aware of local child and adult protection procedures and who to contact within the CCG for further advice. All employees are required to attend safeguarding awareness training and undertake additional training appropriate to their role. Person Specification Qualifications Desirable 5 GCSE's including English, Maths and Science Experience Essential Previous experience of working as a GP Receptionist Previous experience of working with EMIS Previous experience of working Docman Person Specification Qualifications Desirable 5 GCSE's including English, Maths and Science Experience Essential Previous experience of working as a GP Receptionist Previous experience of working with EMIS Previous experience of working Docman Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wellfield Health Centre Address 116 Oldham Road Rochdale Lancashire OL11 1AD Employer's website https://www.wellfieldhealthcentre.co.uk (Opens in a new tab)