Main area: Admin and clerical - Ophthalmology
Grade Band: 2
Contract: Permanent
Hours: 37.5 HRS/WEEK (full time including bank holidays and weekends)
Job ref: 387-S-6310-TJ
Site: Bristol Eye Hospital A&E
Town: Bristol
Salary: £23,615 Per annum
Salary period: Yearly
Closing: 16/01/2025 23:59
Interview date: 23/01/2025
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Receptionists working within the Emergency Department are the first point of contact for patients and visitors and are expected to demonstrate a high level of professionalism, care, courtesy, and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will:
* Book patients into the department
* Answer telephone queries
* Undertake a range of administrative duties to support the effective running of the department
Main duties of the job
* Welcome patients who are booking into Bristol Eye Hospital A&E
* Book patients into the department using the trust IT system
* Carry out basic admin duties including typing letters, photocopying, and answering the telephone
* Discharge patients off of the IT system once fully trained
* Answer telephone calls in a polite and courteous manner
* Deal with queries face to face or on the telephone
* Keep abreast of all new developments within the job role
* Improve existing skills and develop new skills as needed
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
* Basic keyboard skills
* Ability to manage competing demands
* Ability to multi-task
Knowledge and Experience
* Knowledge of Microsoft suite of systems including Word and Excel
* Experience in dealing with patients/customers
* Previous NHS experience
Qualifications and Training
* Minimum 5 GCSE grade C or above or equivalent (including Maths and English)
* Sympathetic attitude
* Ability to make quick decisions
* Integrity
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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